Refund & Returns Policy

Last Updated: 01/08/2026

Thank you for shopping with BHAVESH FASHION STUDIO PRIVATE LIMITED. We strive to provide high-quality fashion and apparel products along with a seamless shopping experience. This Refund & Returns Policy outlines the terms and conditions governing returns, exchanges, refunds, and order cancellations. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

We accept return requests under the following circumstances:

a. Damaged, Defective, or Incorrect Products

You may request a return or replacement if:

The product arrives damaged or defective.
You receive an incorrect item, color, size, or product different from your order.
You notify us within 7 days of receiving the product.
You provide clear photographs and, where possible, an unboxing video to support your claim.

b. Size Exchange

If the apparel does not fit as expected, you may request a size exchange within 7 days of delivery, provided that:

The requested size is available.
The product is unused, unwashed, and in its original condition.
All original tags, labels, and packaging remain intact.

c. Non-Returnable Items

The following items are not eligible for return or refund:

Products that have been worn, washed, altered, or damaged after delivery.
Products returned without original tags, labels, packaging, or accessories.
Innerwear, socks, face masks, or other hygiene-sensitive products unless they are received damaged or defective.
Gift cards, promotional items, or complimentary products.
Clearance, final sale, or products specifically marked as Non-Returnable on the product page.

2. Return Conditions

To qualify for a return or exchange:

The product must be unused and unworn.
Original tags and labels must remain attached.
The product must be returned in its original packaging.
All accessories, invoices, and complimentary items received with the order must be included.
The product must be free from stains, perfume, deodorant marks, makeup, pet hair, or any other signs of use.

Products that do not pass our quality inspection may not be eligible for a refund or exchange.

3. Return Process

To initiate a return:

Contact our customer support team through our website or by email.
Provide the following information:
- Order Number
- Customer Name
- Reason for Return
- Photos or videos (if the product is damaged, defective, or incorrect)

Our support team will review your request within 24–48 business hours.

If your request is approved:

We may arrange a pickup where the service is available, or
Request you to ship the product to our designated return address.

Once the returned product is received and successfully passes inspection, we will process your refund or exchange.

4. Refund Process

After receiving and inspecting the returned product, eligible refunds will be processed to the original payment method.

Estimated Refund Timeline

Online Payments: 3–7 Business Days
Credit/Debit Cards: Subject to your bank’s processing time
UPI / Net Banking: Usually within 3–5 Business Days

Shipping charges are generally non-refundable unless:

An incorrect product was delivered.
The product arrived damaged or defective due to our error.

5. Exchange Policy

We offer exchanges under the following circumstances:

Wrong size received.
Damaged or defective product.
Incorrect product delivered.

All exchanges are subject to stock availability.

If the requested product or size is unavailable, you may choose:

A full refund (where applicable), or
Another available product, with any price difference adjusted accordingly.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, if eligible, you may request a return after delivery in accordance with this policy.

Approved cancellations made before shipment will receive a full refund to the original payment method.

7. Return Shipping

If the return is due to:

A damaged product,
A defective product, or
An incorrect product delivered by us,

we will bear the return shipping cost.

For returns due to personal preference, incorrect size selection (where pickup service is unavailable), or any reason not caused by our error, return shipping charges may be borne by the customer.

8. Refund Exceptions

Refunds may not be approved if:

The returned product fails our quality inspection.
The product has been used, washed, altered, or damaged after delivery.
Original tags, packaging, or accessories are missing.
The return request is submitted after the eligible return period.
The product is marked as Non-Returnable on the product page.

9. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

BHAVESH FASHION STUDIO PRIVATE LIMITED

Email: bhaveshfashionstudio@gmail.com

Phone: +91 7877407857

Address:

F-40-41, F/F Shop No-8, Jagat Puri, Parwana Road, Shahdara, Delhi, India – 110051